1. What is Beatroot?
Beatroot is an employee benefits platform comprising of a card & a mobile app.
2. Is Beatroot RBI compliant?
Beatroot is in partnership with reputed banks and complies with all the RBI guidelines.
3. What does Beatroot do?
Beatroot aims to increase the take home salaries by simplifying financial planning and execution.
4. Who can use Beatroot?
Beatroot can be used by the employees of corporates that have signed up for Beatroot.
5. How can corporates sign up?
Write to us on sales@beatroot.in
6. How does Beatroot help corporates?
Beatroot helps in streamlining flexi-benefits process thereby reducing paperwork and saving cost.
7. Does the corporate have to adopt new process?
NO, Beatroot works seamlessly with all existing HR systems and processes.
8. How do employees get Beatroot after their corporate has signed up?
Beatroot would setup up a service desk to help onboard all employees.
9. Do the employees have to change their salary account?
NO, there is no need to change the salary account.
10. What is the paperwork required to sign-up for Beatroot?
There is no paperwork required with Beatroot's unique digital onboarding.
11. When do the employees get Beatroot card?
Instantly! The card is handed over at the counter activated and ready for use!!
12. How can the card be funded?
The card can be funded via NEFT/IMPS by anyone including the employer and the employee.
13. Will the card be accepted on all merchant outlets?
Yes, you can Redeem Beatroot Benefits across nationwide stores or online ordering websites.
14. Is there any PIN required for POS transactions?
Yes, your four digit PIN which is part of the Welcome Kit is required for all POS transactions.
15. How can I set/reset the ATM PIN?
Yes.
16. Can the card be used to make online payments?
Yes, your Beatroot card can be used for online payments at merchants accepting VISA, MasterCard and RuPay Cards.
17. Is the online transaction secure?
Yes, all online transactions are secured by RBI mandated 2F (second factor) authentication.
19. Can I withdraw cash?
No, you cannot withdraw cash from your Beatroot card.
20. How can I download the Beatroot app?
21. Do I need to be a customer to use the app?
Yes, you should have finished your onboarding before you can use the app.
22. Do I need an OTP to open the app? What is the process ?
Yes, you need an OTP. As soon as you sign up from your registered mobile number, you will receive an OTP (One Time Password) on your phone. Once you verify your number by entering the OTP, you can start using the app!
23. What is MPIN? Where is it used?
MPIN is required to ensure safety of data on your app. Think of it as your mobile app password. You can customize your MPIN and set it to an easy to remember number.
For security reasons, all transactions done through the app require MPIN verification.
24. When can I start using my mobile app?
As soon as you download the app and sign up, the app is ready for use.
25. How can I reset my MPIN?
You can reset the mobile app pin by selecting the ‘Change MPIN’ option by following the below steps
- Tap on Menu Button
- Select Settings option
- Select ‘Change MPin’!
26. What if I forget my Beatroot MPIN?
An MPIN reset option is available in the app. Following data is needed in case of MPIN reset :
- Date of Birth as per records
- Last 4 digit of Beatroot card number
27. Who can credit money into my Beatroot account?
Anyone with your account details - IFSC Code and Account Number - can transfer money into your Beatroot account
28. Can I deposit cash into my Beatroot account?
Sorry, you cannot deposit cash into your Beatroot account.
29. Will I get a cheque book?
Sorry, a cheque book is not issued with your Beatroot account.
30. How can I transfer money from my Beatroot account?
You can transfer money from your Beatroot account using the ‘Funds Transfer’ option on the Beatroot app. Transferring funds using your Beatroot app is hassle free and convenient. Follow these simple steps –
- Add beneficiary on ‘Add Payee’ list with all the required details
- Select beneficiary and add payment details
- You can also schedule the fund transfer in advance
31. How can I make periodic payments from my Beatroot account?
You can make periodic payments from your Beatroot account using the ‘Funds Transfer’ option on the Beatroot app. Transferring funds using your Beatroot app is hassle free and convenient. Follow these simple steps –
- Add beneficiary on ‘Add Payee’ list with all the required details
- Select beneficiary and add payment details
- Choose the recurring option if applicable
- You can also schedule the fund transfer in advance
32. How can I check my balance?
You can check the balance from your Beatroot app. You can also use 24x7 IVR services to request account balance.
33. How much does it cost to check my balance?
Checking your balance is easy, simple and hassle free and doesn’t cost anything on your Beatroot app. However, checking your account balance from ATM is chargeable as per the guidelines.
34. Can I temporarily lock / Unlock my card ?
Yes you can also temporarily lock your Beatroot card as many times as you like by following the below steps
- Tap on Menu Button
- Select Settings option
- Select ‘ Lock / Unlock Temporarily’
- Turn On/ Off ‘Lock Card’
- Enter MPIN
- Tap on ‘Confirm’
35. What can I do if card is Lost / Stolen/ Damaged ?
Block your card immediately from your app by following the below steps.
- Tap on Menu Button
- Select Settings option
- Select ‘Permanently Block Card’
- Turn on ‘Block Card’
- Choose the desired option
- Tap on ‘Block Card’
- Confirm your MPin
Report/Contact Beatroot support for help immediately.
36. What happens if I lose my mobile phone?
No worries!...If you retain your old mobile number on the new phone, you can download the Beatroot app on the new phone and start using Beatroot again!!
37. How can I contact Beatroot Customer Support ?
In case of any query or support, Beatroot is happy to help you.
You can call us or write to us through your Beatroot app.
You can also directly email us at care@beatroot.in Do mention your customer relationship number (CRN) so that we can identify you
38. What are Beatroot Fees and Charges?
There is no regular fee to be paid by employees. The employer pays a small fee on an Annual basis. Employees will be charged for card replacement and additional card requests
39. Is there any fee for using the mobile app?
No, the mobile app is completely free to download and use.